— We want you to be thrilled with your new purchase. If for any reason you are not satisfied with an item from TuftingNation and wish to return it for a refund, please contact us to initiate a return.

— We accept returns of unused and unaltered items, in their original condition within 14 days after delivery date. Returned products must be in resalable condition, free from odors and pet hair. We reserve the right to refuse the return if an item does not meet these conditions.

— Once your return has been initiated, we will provide you with our return shipping address and instructions via email.

— As soon as we receive your return, we will notify you by email about the status of your refund. Please allow 10 business for processing your return. Refunds are applied to your original method of payment. Once the refund is issued, it may take a few days before you see your refund on your credit card statement or bank account. Shipping fees are not refundable. If you still haven't received a refund after this period, please contact us.

— Buyers are responsible for return shipping costs unless the cause of the return is due to our mistake. The return must be shipped with a tracking number within 30 days after delivery. If the item is not returned in its original condition or if the package is lost during return shipping, the buyer is responsible for any loss in value. We reserve the right to deduct fees from customer refunds for damage or loss incurred during return shipping.

— Customers are responsible for paying any taxes or duties generated by a return of goods. If there are Customs fees to pay upon arrival of your returned merchandise, these fees will be deducted from your refund.

— Initial shipping fees are not refundable. Payment processing fees will be deducted from the total refund amount.

— The following items can't be returned or exchanged due to the nature of these items, unless they arrive damaged or defective. We can't accept returns for: Digital downloads and Items on sale.